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Restaurant

OUR CALL CENTER SERVICE WILL SIGNIFICANTLY BENEFIT YOUR RESTAURANT

By handling all customer calls, allowing your in-store team to focus solely on making delicious food and providing excellent dining experiences. Your team's productivity will soar as they concentrate on what they do best – crafting mouthwatering dishes for your valued patrons.

💡 DID YOU KNOW?

  • Every missed call represents a missed opportunity to grow your business, with businesses missing about 22% of the calls they receive (Liquid11, 2016).

     

  • 59% of customers hang up after being placed on hold for a minute or less (Velaro).

     

  • 69% of consumers consider customer service very significant for their loyalty (Microsoft research).

     

  • 85% of consumers have abandoned a call after reaching an auto attendant (Vonage, 2019).

     

  • Missed calls can lead to loss of business, as 89% of consumers stopped doing business with a company after a poor customer service experience.

  • 73% of diners prefer to make their reservations over the phone. If you miss that call, 55% will be deterred from dining with you due to a wait of 30 minutes or more. (Diner Trends Report, 2023)

  • It's six to seven times more expensive to attract customers than to retain them (MAP Communications).​

  • 30% of people say the worst part of a bad customer service experience is the inability to reach a real, live human being.

     

  • Promptly answering calls and treating customers like valued individuals strengthens your brand's reputation and fosters customer loyalty.

  • Businesses can leverage technology and dedicated agents to reduce unanswered calls and provide quality customer services.

  • Protecting your business's reputation is crucial as poor customer service can lead to negative reviews and loss of potential customers.

  • 38% of diners prefer to place their take-out and delivery orders over the phone. (Diner Trends Report, 2023)

  •  When poor customer service leads to negative feedback, it leads to lost sales. More than half (58%) of diners admit that they have decided to skip a restaurant due to negative feedback. (Diner Trends Report, 2023)

PARTNERING WITH KOUZINA CONNECT ENSURES:
Restaurant Chef

BENEFITS YOU GET FROM KOUZINA CONNECT

  • Professional call handling by real, live human representatives, 24/7.

  • A customer-centric approach to help forge connections and earn lifelong customer loyalty, leaving a positive impression on every caller.

  • Customized call scripts and professional representatives that mirror your brand's language, policies, and procedures, boosting your reputation.

  • No missed calls and enables your in-house team to focus on core responsibilities.

If you're looking for an absolute game-changer in your customer service experience, you've found it! Kouzina Connect is here to help. We're excited to hear from you.

PROUDLY US-BASED WITH UNBEATABLE RATES AND THE BEST SERVICE.

Restaurant Workers

WE'LL TAKE YOUR RESTAURANT TO THE NEXT LEVEL!

Partner with our friendly experts to enjoy the convenience and peace of mind that comes with our reliable solutions.

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