OUR CALL CENTER SERVICE WILL SIGNIFICANTLY BENEFIT YOUR RESTAURANT
By handling all customer calls, allowing your in-store team to focus solely on making delicious food and providing excellent dining experiences. Your team's productivity will soar as they concentrate on what they do best – crafting mouthwatering dishes for your valued patrons.
💡 DID YOU KNOW?
-
Every missed call represents a missed opportunity to grow your business, with businesses missing about 22% of the calls they receive (Liquid11, 2016).
-
59% of customers hang up after being placed on hold for a minute or less (Velaro).
-
69% of consumers consider customer service very significant for their loyalty (Microsoft research).
-
85% of consumers have abandoned a call after reaching an auto attendant (Vonage, 2019).
-
Missed calls can lead to loss of business, as 89% of consumers stopped doing business with a company after a poor customer service experience.
​
-
73% of diners prefer to make their reservations over the phone. If you miss that call, 55% will be deterred from dining with you due to a wait of 30 minutes or more. (Diner Trends Report, 2023)
-
It's six to seven times more expensive to attract customers than to retain them (MAP Communications).​
​
-
30% of people say the worst part of a bad customer service experience is the inability to reach a real, live human being.
-
Promptly answering calls and treating customers like valued individuals strengthens your brand's reputation and fosters customer loyalty.
​
-
Businesses can leverage technology and dedicated agents to reduce unanswered calls and provide quality customer services.
​
-
Protecting your business's reputation is crucial as poor customer service can lead to negative reviews and loss of potential customers.
​
-
38% of diners prefer to place their take-out and delivery orders over the phone. (Diner Trends Report, 2023)
​
-
When poor customer service leads to negative feedback, it leads to lost sales. More than half (58%) of diners admit that they have decided to skip a restaurant due to negative feedback. (Diner Trends Report, 2023)
PARTNERING WITH KOUZINA CONNECT ENSURES:
BENEFITS YOU GET FROM KOUZINA CONNECT
-
Professional call handling by real, live human representatives, 24/7.
​
-
A customer-centric approach to help forge connections and earn lifelong customer loyalty, leaving a positive impression on every caller.
​
-
Customized call scripts and professional representatives that mirror your brand's language, policies, and procedures, boosting your reputation.
​
-
No missed calls and enables your in-house team to focus on core responsibilities.
​
If you're looking for an absolute game-changer in your customer service experience, you've found it! Kouzina Connect is here to help. We're excited to hear from you.
